|Order Volume||Shipping Cost||Estimated Shipping Times|
|New Zealand||$0 and up||FREE SHIPPING||2-4 working days|
|5-10 working days|
|$1000 and over||FREE||5-10 working days|
|China & Rest of World||
|$1000 and over||FREE||10-14 days|
PO BOX ADDRESSES
Unfortunately PO Box addresses are not accepted for orders & your parcel will be returned to sender (us) if the delivery address is a PO Box.
CUSTOM OR IMPORT DUTY FEES
Custom or import duty fees are sometimes charged once the parcel reaches the destination country and must be paid by the recipient of the parcel. These charges will vary widely from country to country and will depend on your parcels weight and size. Although rare, we recommend checking with your local customs office to avoid any surprise additional fees. If you should refuse the parcel, Novadown will not refund the original shipping charges, nor pay for any shipping costs associated with returning the parcel.
Any delays due to customs or couriers once parcels have left New Zealand, are beyond our control and whilst we do our best to ensure delivery is within the given time frame we are not liable for any delays that are out of our control.