Buying online can be a bit daunting at times, especially for high end products such as ours. You can’t see or feel the product and have to depend on descriptions, images and reviews to decide whether or not the product is right for you.

 

So we were wondering, what can we do to make the purchasing decision easier for you?

 

We believe in our products and are confident that you will love them as much as we do, but we also want to make sure that you are taken care of if, for some reason, our product doesn’t meet your expectations.

 

Our solution? A 100% satisfaction guarantee.

 

What does this mean for you?

 

If you receive our product and are not 100% satisfied with your purchase, you have 90 days to return your product to us for an exchange, gift card or refund – the choice is yours. The only condition is that you return the product in its original state. That means it needs to be unused, unwashed and in its original packaging.

 

For exchanges – send off the item you wish to exchange to us (please follow the shipping instructions below). Once we have received and inspected the item, we will give you a call to arrange a payment/refund of the difference in purchase price before sending the replacement to you.

 

For returns/gift cards – send off your chosen exchange item to us (please follow the shipping instructions below). We will give you a call as soon as we have received the good to organise the refund or to send out a gift card.

 

Faults – Even though we take great care to ensure that our products are as near to perfect as possible, there is always a small chance that a product is faulty or was sent out incorrectly. If this should happen to you, please give us a call at 03 476 4221, so we can arrange pick up and replacement or refund.

 

Shipping instructions: Simply fill in the return form and send it along with the unsatisfactory item and a copy of your purchase confirmation back to us:

 

Novadown Ltd

152 Kaikorai Valley Road

Dunedin, 9011

New Zealand