5% White Duck Down Pillow
Please allow up to 2 week for production and dispatch.
The 5% White Duck Down Pillows are double cased in our 290 thread count cotton Japara fabric to ensure that the feather content within the pillow cannot be felt and the feather cannot migrate. Both the standard size pillow and the Euro are filled to a medium comfort level, making it best suited for side and back sleepers. The Euro is excellent for use in a decorative pillow or to support your back and shoulders in an upright position when reading or watching television.
- Fill - 5% White duck down, 95% White duck feather
- Cover - 100% cotton (290 thread count)
- Medium firmness
- Made in New Zealand
Each pillow comes with a 5 year guarantee of unconditional fine workmanship and quality.
For none of our products do we use feathers and down plucked from live animals, all feathers and down are a bi-product of the meat industry.
Washing Tips: Can be hand washed and tumble dried. Please follow instructions on care label.
To learn more about how to choose the perfect pillow for you, click here
|Standard / 45 x 71cm||$34.95||$69.90|
|Euro - Made in NZ / 65 x 65cm||$49.95||$99.90|
|Order Volume||Shipping Cost||Estimated Shipping Times|
|New Zealand||$0 and up||FREE SHIPPING||2-4 working days|
|5-10 working days|
|$1000 and over||FREE||5-10 working days|
|China & Rest of World||
|$1000 and over||FREE||10-14 days|
PO BOX ADDRESSES
Unfortunately PO Box addresses are not accepted for orders & your parcel will be returned to sender (us) if the delivery address is a PO Box.
CUSTOM OR IMPORT DUTY FEES
Custom or import duty fees are sometimes charged once the parcel reaches the destination country and must be paid by the recipient of the parcel. These charges will vary widely from country to country and will depend on your parcels weight and size. Although rare, we recommend checking with your local customs office to avoid any surprise additional fees. If you should refuse the parcel, Novadown will not refund the original shipping charges, nor pay for any shipping costs associated with returning the parcel.
Any delays due to customs or couriers once parcels have left New Zealand, are beyond our control and whilst we do our best to ensure delivery is within the given time frame we are not liable for any delays that are out of our control.
Buying online can be a bit daunting at times, especially for high end products such as ours. You can’t see or feel the product and have to depend on descriptions, images and reviews to decide whether or not the product is right for you.
So we were wondering, what can we do to make the purchasing decision easier for you?
We believe in our products and are confident that you will love them as much as we do, but we also want to make sure that you are taken care of if, for some reason, our product doesn’t meet your expectations.
Our solution? A 100% satisfaction guarantee.
What does this mean for you?
If you receive our product and are not 100% satisfied with your purchase, you have 90 days to return your product to us for an exchange, gift card or refund – the choice is yours. The only condition is that you return the product in its original state. That means it needs to be unused, unwashed and in its original packaging.
For exchanges – send off the item you wish to exchange to us (please follow the shipping instructions below). Once we have received and inspected the item, we will give you a call to arrange a payment/refund of the difference in purchase price before sending the replacement to you.
For returns/gift cards – send off your chosen exchange item to us (please follow the shipping instructions below). We will give you a call as soon as we have received the good to organise the refund or to send out a gift card.
Faults – Even though we take great care to ensure that our products are as near to perfect as possible, there is always a small chance that a product is faulty or was sent out incorrectly. If this should happen to you, please give us a call at 03 476 4221, so we can arrange pick up and replacement or refund.
Shipping instructions: Simply fill in the return form and send it along with the unsatisfactory item and a copy of your purchase confirmation back to us:
152 Kaikorai Valley Road
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