Dr. Duvet Service
Novadown is the only New Zealand manufacturer to offer a Dr. Duvet Rejuvenation Clinic for your down duvets and pillows.
This service has been created to ensure the life and comfort of your duvets and pillows and is available for any down pillow and duvet, no matter the brand.
You can book your Dr. Duvet Service directly here on our website:
- Purchase the service you would like to have done below (wash n' loft, standard rejuvenation, recase only or recase and rejuvenate)
- Fill out the Dr. Duvet form
- Send your duvet or pillow alongside your Dr. Duvet form and invoice to: Novadown Ltd, 152 Kaikorai Valley Road, PO Box 7031, Dunedin, New Zealand (people living in/around Dunedin are more than welcome to personally drop of their pillow/duvet at our Factory Shop in 152 Kaikorai Valley Road)
All prices include the shipping back to you after the duvet or pillow has been serviced (applies only for within New Zealand, for international shipping rates please contact us directly).
Sometimes it is necessary to add some new fill to your duvet or pillow to give it the same fluffiness it originally had. Please be assured that, should we think it might be better to add more fill, we will never add extra fill without contacting you first.
If you have any questions, please contact Linda, our Customer Service Manager, at +64 3 476 4221 - Option 1.
Depending on demand, our Dr Duvet service can take up to 2 weeks to be completed once the item has been received.